frequently asked questions

Many factors are involved in making a decision: family size, installation space and budget, to name a few. The very best way to determine which spa is right for your needs is to talk with your local dealer about your specific needs and test soak, test soak, test soak! We encourage you to test soak every model you are considering - even models from other manufacturers. After you've purchased a spa is not the time to discover it's not what you thought it would be.

Your hot tub needs to be placed on a reinforced cement pad or wood deck capable of supporting 100 lbs per square foot. Be sure to check your local codes and after installation, watch for any settling or erosion that could move the hot tub out of level.

No, not at all. Marquis spas virtually maintain themselves. There is some minor maintenance needed, but you'll spend far more time enjoying your spa than maintaining it.

That depends slightly on the model, climate and usage. But, you can estimate the cost to run at $10 to $30 per month on average. The low operational costs are due to the extra steps Marquis takes to ensure the highest quality, lowest maintenance, and most efficient spa on the market. We insulate the spa with full foam insulation. The adjustable straps and linear heat seal assure the cover is sealed and energy efficient. The high-output, low-amperage industrial duty pumps run cool and work smoothly to keep operational cost to a minimum.

Marquis offers a water management system and a solid-state ozonator. Ozone is a natural and easy way to maintain your water, and reduce the amount of chemicals necessary to maintain sparkling clean water. Ozone burns up organics in your water thousands of times faster than sanitizer alone.

Our cushioned headrests are made of EVA that holds up to the harsh spa environment much better than standard foam pillows.

Marquis does not measure the pump performance in horsepower. The true measure of a pump is in GPM or gallons per minute. Many consumers are misled by inaccurate or overrated pump performance. Don't be fooled by the concept that bigger is better. The truth is bigger might be worse. The only way to be certain whether a pump's performance is adequate for your needs is to get in and test soak.

The warranty you receive is provided by Marquis. In the rare case a dealer does go out of business, Marquis locates another dealer or service company in your area to ensure our customers continue to receive service.

The maximum set temperature for any hot tub sold in the United States and Canada is 104°F. This has a variance of 3°F. Which means the hot tub cannot be set above 104°F but the ™ can fluctuate to as high as 107°F.

Marquis spas are available through our carefully selected network of dealers only. This allows us to ensure you receive the best possible product with the best possible service. We maintain a broad base of dealers across the nation to sell and service our products. You may pay a little more for a Marquis spa. But it's worth every penny.

We do not have a parts list online because the dealer should be involved with all repairs to ensure your safety.

Dealers may charge an additional travel/service fee if the spa is a distance from the dealership or to offset rising fuel prices.

We only sell parts through our authorized dealers.

The most likely cause is dirty filters. Please refer to your owner’s manual for more troubleshooting tips.

Usually the message is a reminder that pops up at specified intervals. They are to remind you to clean your filter, change your water or check the sanitation of the spa.

Normally it is because of dirty filters.  Filters should be cleaned monthly and changed yearly.

With your spa serial number, your dealer can tell you the model and year of your spa. Spa serial numbers can be found in the equipment compartment on a silver data tag.