frequently asked questions

Please take a look at some frequently asked questions, or if your question is not answered, you may email a question directly. Please provide your spa serial number for technical or service-related questions.

general information

How do I know which Marquis spa is right for me?

Many factors are involved in making a decision: family size, installation space and budget, to name a few. The very best way to determine which spa is right for your needs is to talk with your local dealer about your specific needs and test soak, test soak, test soak! We encourage you to test soak every model you are considering - even models from other manufacturers. After you've purchased a spa is not the time to discover it's not what you thought it would be.

What kind of requirements should I consider regarding installation?

Your hot tub needs to be placed on a reinforced cement pad or wood deck capable of supporting 100 lbs per square foot. Be sure to check your local codes and after installation, watch for any settling or erosion that could move the hot tub out of level.

Are Marquis spas difficult to care for?

No, not at all. Marquis spas virtually maintain themselves. There is some minor maintenance needed, but you'll spend far more time enjoying your spa than maintaining it.

How much does it cost to run a spa?

That depends slightly on the model, climate and usage. But, you can estimate the cost to run at $10 to $30 per month on average. The low operational costs are due to the extra steps Marquis takes to ensure the highest quality, lowest maintenance, and most efficient spa on the market. We insulate the spa with full foam insulation. The adjustable straps and linear heat seal assure the cover is sealed and energy efficient. The high-output, low-amperage industrial duty pumps run cool and work smoothly to keep operational cost to a minimum.

Does a Marquis spa include an ozonator or can one be installed?

Marquis offers a water management system and a solid-state ozonator. Ozone is a natural and easy way to maintain your water, and reduce the amount of chemicals necessary to maintain sparkling clean water. Ozone burns up organics in your water thousands of times faster than sanitizer alone.

What makes your cushioned headrests different from pillows?

Our cushioned headrests are made of EVA that holds up to the harsh spa environment much better than standard foam pillows.

What is the horsepower of your pumps?

Marquis does not measure the pump performance in horsepower. The true measure of a pump is in GPM or gallons per minute. Many consumers are misled by inaccurate or overrated pump performance. Don't be fooled by the concept that bigger is better. The truth is bigger might be worse. The only way to be certain whether a pump's performance is adequate for your needs is to get in and test soak.

What happens to my warranty if my dealer goes out of business?

The warranty you receive is provided by Marquis. In the rare case a dealer does go out of business, Marquis locates another dealer or service company in your area to ensure our customers continue to receive service.

What is the maximum temperature of a Marquis spa?

The maximum set temperature for any hot tub sold in the United States and Canada is 104°F. This has a variance of 3°F. Which means the hot tub cannot be set above 104°F but the ™ can fluctuate to as high as 107°F.

Can I buy my Marquis spa factory-direct and save money?

Marquis spas are available through our carefully selected network of dealers only. This allows us to ensure you receive the best possible product with the best possible service. We maintain a broad base of dealers across the nation to sell and service our products. You may pay a little more for a Marquis spa. But it's worth every penny.

Where can I get an owner's manual?

You may download manuals and other documentation here or contact us via one of the methods on our contact page.
maintenance questions

Can I get a parts list for my spa/Do you have parts listed online?

We do not have a parts list online because the dealer should be involved with all repairs to ensure your safety.

Why am I being charged for warranty work? (travel fee)

Dealers may charge an additional travel/service fee if the spa is a distance from the dealership or to offset rising fuel prices.

Can I buy parts from you?

We only sell parts through our authorized dealers.

Why is my spa not heating?

The most likely cause is dirty filters. Please refer to your owner’s manual for more troubleshooting tips.

Why is my spa showing an error?

Usually the message is a reminder that pops up at specified intervals. They are to remind you to clean your filter, change your water or check the sanitation of the spa.

Why does my spa have a weak, low water flow?

Normally it is because of dirty filters.  Filters should be cleaned monthly and changed yearly.

What spa do I own?

With your spa serial number, your dealer can tell you the model and year of your spa. Spa serial numbers can be found in the equipment compartment on a silver data tag.

If your question was not answered above and you would like to contact us, please go to our Contact page and choose the most appropriate method.